Shipping policy

Shipping Policy

Thank you for choosing us for your meaningful gifts! Because most of our items are made-to-order and personalized specifically for you, our shipping process includes two stages: Processing (Production) and Shipping (Transit).

1. Order Processing (Production) Since each item is uniquely designed with your family’s details, we take extra care to ensure everything is perfect:

  • Order Confirmation: Starts immediately after your payment is confirmed.

  • Standard Processing Time: 1–7 business days.

  • Personalized Items: Please allow an additional 1–3 business days for our designers to customize names and details.

  • Important Note: Once an order enters the production phase, it cannot be modified or canceled. Please double-check your custom names and sizes before checkout!

2. Shipping Times & Fees Shipping fees are calculated based on your location and will be clearly displayed at checkout before you finalize your payment.

Estimated Delivery Times (After production is complete):

  • United States: 10–15 business days

  • International: 15–25 business days

Note: During peak seasons (Father's Day, Christmas, etc.) or holidays, please allow an additional 5–10 business days due to carrier delays.

3. Delivery Responsibility & Address To ensure your gift arrives safely, we need your help:

  • Address Changes: You have a 6-hour window after placing your order to update your shipping address. Once production begins, we can no longer make changes.

  • Accuracy is Key: Customers are responsible for providing a complete and accurate address. We are not liable for delivery failures due to incorrect or incomplete addresses, refusal of delivery, absence at the time of delivery, or theft after a package is marked as "Delivered" by the carrier.

4. Customs, Duties & Taxes (International Orders) International orders are shipped under DDU (Delivered Duty Unpaid) terms. The recipient is responsible for all customs duties, VAT, and import taxes required by the destination country. We are not responsible for delays caused by customs inspections in your country.

5. Shipping Delays & Force Majeure While we strive for on-time delivery, we are not liable for delays caused by factors beyond our control, such as carrier-related issues, weather disruptions, customs clearance procedures, or natural disasters.

Still have questions? Our support team is always here to help. Contact us anytime, and we'll get back to you as soon as possible!