At our store, your satisfaction is our priority. Since our products are uniquely crafted and personalized for you, we have established the following guidelines to ensure a smooth experience for everyone.
1. Order Changes & Cancellations Because we begin the customization process almost immediately after an order is placed:
The 6-Hour Window: You have 6 hours from the time of purchase to request any changes (shipping address, size, or design) or to cancel your order.
After 6 Hours: Once production has started, we cannot accept any cancellations or modifications.
Fees: For cancellations within the 6-hour window, please note that payment processing fees (if applicable) are non-refundable. If an update increases your order value, additional payment will be required.
2. Replacements & Refunds We stand behind the quality of our products. You are eligible for a free replacement or a full refund if:
Non-Delivery: Your order has not arrived after 45–60 business days.
Quality Issues: The product arrives damaged, defective, or differs significantly from what you ordered.
To file a claim, please contact us within 7 business days of delivery with:
A clear unboxing video and photos of the issue.
A photo of the shipping label on the package.
A photo of the size label (if the issue is size-related).
Once confirmed, we will process your refund within 3–5 business days or provide a new tracking number for your replacement within 1–7 business days.
3. Returns
Keep Your Item: There is no need to return your item to us unless we specifically request it.
Unauthorized Returns: Please do not send your purchase back to the manufacturer or our address without prior authorization. We are not responsible for any items returned without our approval.
4. Important Disclaimers We want you to love your purchase, but please note that we are not responsible for:
Customer Errors: Selecting the wrong size, color, design, or providing an incorrect/incomplete shipping address.
Delivery Issues: Packages refused by the recipient, absence at the time of delivery, or theft after the package is marked as "Delivered."
Natural Creases: To meet shipping standards, some items are folded. Creases are not defects and will naturally disappear after being laid flat for 3–5 days.
Questions? If you have any concerns about your order, please reach out via our Contact Form within 7 days of delivery. Our team is here to help!
